Privacy Policy
How we handle your information.
We collect only what is needed to arrange and track your shipment. This page explains what we hold, why, and the choices you have.
- Last updated
- January 2025
- Data we sell
- None
- Questions
- Contact the agency
What we collect
Information we hold
Only the details needed to move your cargo and keep you informed.
Shipment details
- Sender and receiver names, addresses, emails and phone numbers
- Description, weight and dimensions of cargo
- Origin, destination and handling instructions
Contact messages
If you write to us, we keep your message and contact details so we can reply and follow up.
How we use it
Why we need it
To deliver your shipment
Details are shared with carriers, customs authorities and handling partners only as needed to complete delivery.
To keep you updated
We email tracking links and status or delay notices to the sender and receiver.
To meet legal duties
Customs, security and tax rules may require us to keep or disclose certain shipment records.
Your choices
Access, correction and deletion
Your rights
- Ask what information we hold about you
- Ask us to correct inaccurate details
- Ask us to delete data we are not required to keep
Retention
Shipment records are kept for as long as needed for delivery, disputes and legal obligations, then removed or anonymised.
How to ask
Contact the agency using the details on our contact page and we will respond within a reasonable time.
Questions
Good to know.
Do you sell personal data?
No. We do not sell personal information.
Who can see my tracking page?
Anyone with the tracking number can view confirmed checkpoints. Keep the number private if you want to limit access.
